Refund Policy

Refund Policy

Last Updated: April 28, 2025

At nammameen.com, your satisfaction is our priority. As we deal with perishable food products, we understand the importance of delivering fresh, high-quality fish every time.

Eligibility for Refund

We offer refunds in the following cases:

  • The product is damaged, spoiled, or not fresh upon delivery.

  • You receive the wrong item.

To be eligible for a refund, you must:

  • Contact us within 2 hours of delivery.

  • Provide clear photos or videos showing the issue.

Non-Refundable Situations

Refunds will not be issued in the following scenarios:

  • Requests made after 2 hours of delivery.

  • If the product has been cooked, frozen, or altered in any way after delivery.

  • Change of mind or incorrect address provided by the customer.

How to Request a Refund

Please contact us with your order number and details of the issue through one of the following:

Once your request is verified, we will process your refund immediately to your original payment method. Depending on your bank, it may take 2–5 business days for the amount to reflect.

Note

As we deal with fresh food items, we maintain strict hygiene and quality checks. However, if there’s ever a problem, rest assured—we’ll make it right.